Free Support

Free Support

Free technical support is always available for the following items:

  • Installation issues for the first 30 days after purchase of the software
  • Bug Reports – Reporting is free by completing the Bug Report Form, and if a reproducible case is provided all support relating to that bug will be free of charge.
  • Error Message Reports – Automatic error message reporting is available within the application which if activated will let us know if an unexpected issue arises. If that issue turns out to be caused by an application issue again all support relating to that issue will be free of charge, otherwise you will be offered the opportunity to purchase a support contract or per incident support.

In addition all maintenance releases and updates are free of charge for the same software version and features.

We also have a Community of users who may offer support and self-help via our Forums – and our technical staff visit regularly as well to offer their assistance where applicable.

Important: As a software company Synergy Accounts Ltd does not in any circumstances offer any form of legal, financial,  or accounting advice with or without fees.  We can support the application and advise on its features and optimum use, but unfortunately we cannot offer any other form of advice as we do not know your personal or business circumstances. We can tell you what we do, and what others do in similar situations, but we cannot tell you what *you* should do.  Synergy Accounts Ltd will not accept responsibility for any actions you decide to take or not to take on the basis of anything mentioned to you whilst we are providing you with technical support or which you find in anything we publish in any form of media including email, website, verbal discussions, help files, manuals, videos, or any other form of media as yet known or unknown. You should always consult qualified professionals such as your accountant, lawyer, or financial advisor for all matters related to your business and personal finances before taking any action.

Key Benefits

  • Synergy works tirelessly for your business
  • Quickly adapts to suit the needs of your business
  • Designed to develop and grow with your business
  • Intuitively easy to use and simple to set up
  • Helps save you time and manage your business more effectively
  • Plugins for additional areas such as Stock, Payroll, Sales Orders and more
  • Custom modules available for any specialised needs your business may have
  • Ongoing, accessible and responsive support packages mean help is always at hand
  • HMRC recognised for Making Tax Digital

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What our customers say

Back in 2015 and with much trepidation we took on the Synergy accounting software. Being a bit of a technophobe I was very concerned about keeping it up to date and everything in order, particularly as I hate anything to do with figures. The support has been immense and I am sure he must think that he is my accountant sometimes, however, he never makes me feel that I am being a pain in the neck, although I am sure he dreads my number coming up on his phone. Synergy does everything that my company needs, in spite of the me. When it came to the year-end accounts, it was just a case of printing off some reports and sending them off to the accountant. This leaves me in a position to renegotiate my accountants fee, as most of the work is done for him. After using Excel and trying Zero, Synergy has been well worth the investment and with the magnificent support... it is unbeatable.

Open House Estate Agents