This policy is broken down into four specific sections covering the various ways in which you may interact with the company:
Synergy Accounts as an application seeks always to maintain your privacy and the security of your data. Unlike many other software providers:
In short, your data is and will always remain yours and be stored wherever you choose. It is not possible to be more private than that!
Synergy Accounts takes the privacy of our customers and the security of their data very seriously. Synergy Accounts software is used to store and process critical business data belonging to our customers, and they have the right to be protected from any abuse or theft of their data.
When offering support to our customers, it is possible and even probable that our support team, or other members of our staff, may see or otherwise come into contact with the data belonging to those customers which may constitute trade secrets or be personal data within the meaning of the Data Protection Act and the General Data Protection Regulation. In addition it is possible that in some circumstances the customer may become a party to information belonging to Synergy Accounts. It is our firm policy that all such data should be seen only if absolutely necessary to provide the service, and should be protected from all forms of inappropriate dissemination.
In particular the following terms shall apply to Synergy Accounts Ltd, its staff, any of its contractors or assignees, and to users of Synergy Accounts software, who may come into contact with such data during the provision of technical support services or in any other circumstances. These entities are referred to below as the ‘receiving party’:
This privacy statement explains how we understand that HMRC collects and uses your personal information for transaction monitoring purposes. You should read the HMRC Privacy Notice alongside this privacy statement.
Important: The information in this statement is based on information provided by HMRC and to the best of our knowledge and belief was correct at the time of writing. It is possible that at some point in the future the HMRC policy may change and therefore this statement may also need to be changed. The latest HMRC Transaction Monitoring Privacy Statement will always take precedence over our interpretation. A link to the HMRC policy and the date of publication of the guidance on which this statement is based is included at the foot of this statement.
In order to protect your data and their services HMRC operates transaction monitoring capabilities and when interacting with HMRC systems on your behalf Synergy is required to obtain certain security information and transfer it to HMRC for Fraud Prevention purposes. The information we are required to pass details how you are connected to HMRC systems, and what is done whilst you are using them or Synergy is using them on your behalf. HMRC will only monitor you when you are signed into their services, or when Synergy has signed in with your express permission in order to perform actions on your behalf.
If you do not grant Synergy the necessary permissions, the software will not be able to undertake any actions on your behalf and you will no longer be compliant with the requirements of Making Tax Digital unless you make alternative arrangements to record and transfer accounting data to HMRC digitally.
Critical Information: You cannot use Synergy to transfer data to and from HMRC without giving permission.
Why HMRC processes your data
HMRC processes your data for transaction monitoring purposes to:
What data HMRC collects and when
Transaction monitoring records information about you when you are signed into HMRC online services. HMRC collect personal data about:
Transaction monitoring may collect your personal data even if you do not directly use HMRC systems, for example when:
How HMRC process your data
When you sign in to one of the HMRC services they create unique identifiers in the browser, application or device you’re using. HMRC also give you a transaction monitoring cookie which they use to help recognise you and link you to your account.
The information HMRC may collect includes:
HMRC will also collect information about the interaction of your apps, software, browsers and devices with our services, including the:
HMRC will collect information about what you do when using their services, such as:
HMRC may also collect information about you from their trusted security partners who provide them with information to protect against abuse.
HMRC use this information to help improve the safety and security of their services. This includes detecting, preventing and responding to fraud, abuse, security risks and technical issues that could harm HMRC, or their customers.
HMRC legal basis for processing your personal data
HMRC collects and processes personal data for transaction monitoring purposes to prevent and detect crime and fraud and for the purposes set out above because it is necessary to do so in the public interest and so that they can carry out their official functions as a government department.
Important: As HMRC is permitted to carry out transaction monitoring without your consent, you cannot withdraw your consent.
When HMRC may share your personal information with third parties
HMRC will, in some circumstances and where the law allows, share your data with third parties. For example, when HMRC detects crime it may share information with other law enforcement agencies, government departments, credit reference agencies, and anti-fraud groups. Data will only be shared where it is legal and appropriate for HMRC to share that data.
Overseas data transfers
In order to develop a reliable device identification, transaction monitoring device profiling system, HMRC shares IP addresses and device information with a third party supplier which has data centres located in the EU and the USA, and which complies with the EU-US Privacy Shield Framework.
How long HMRC keeps your data
In line with with HMRC records management and retention and disposal policy, transaction monitoring records are kept for 6 years plus the current year. Where you have held a continuous account with HMRC for longer than this standard retention period we may hold some account information which is older, but which is still up to date.
Your rights in relation to transaction monitoring
You can read about your rights in the HMRC Privacy Notice: https://www.gov.uk/government/publications/data-protection-act-dpa-information-hm-revenue-and-customs-hold-about-you
How to contact HMRC or make a complaint
You can contact HMRC if you have questions about their privacy notice or want to make a complaint: https://www.gov.uk/government/publications/data-protection-act-dpa-information-hm-revenue-and-customs-hold-about-you/data-protection-act-dpa-information-hm-revenue-and-customs-hold-about-you#contact-dpo
Changes to this privacy statement
HMRC keeps its privacy notices under regular review. If they make changes to their policy and notices, we will do our best to update this information accordingly but we cannot guarantee that this statement will always reflect the latest changes when you read it. For example, you may be looking at an older version of a published manual or help file and there may already be a newer version available that contains updated information, or there may be a delay between our receiving notification of a change and our implementing changes to this topic due to the need to clarify legal points before providing an interpretation.
You can always find the latest version of the HMRC privacy notice at: https://www.gov.uk/government/publications/transaction-monitoring-privacy-notice/transaction-monitoring-privacy-notice. HMRC amends the date at the top of their notice page automatically whenever it changes.
This Transaction Monitoring Privacy Statement is based on the guidance published by HMRC on 19th March 2019.
This site may contain links to other sites. Synergy Accounts is not responsible for the privacy practices or the content of such Web sites.
Any information you may choose to provide is used exclusively by Synergy Accounts, its successors or assignees, and is not normally made available to any external Third Parties. However, if exceptional circumstances arise we do reserve the right to administer any such data as we see fit.
Anyone can visit our site without any personally identifying information whatsoever being obtained or retained. However, our site uses a number of Feedback, Information Request and Order / Quotation Request Forms for customers to request information, products, and services. We collect visitor’s contact information (like their email address and telephone number). Contact information from the form is used to send information about our company, and/or the products in which they have expressed an interest, to our customers. The customer’s contact information is also used to get in touch with them directly should it prove necessary.
This information is retained only as long as is absolutely necessary for the provision of information and/or services and to meet the requirements of legislation or the lawful orders of government agencies. Once it is no longer needed the information is permanently deleted.
Users may also choose to register to receive occasional information, special offers etc. via Email, again entirely at their own choice, by subscribing to our Mailing Lists. For the protection of our users the system operates on a ‘Double Opt-In’ basis, requiring users to confirm their wish to be part of the list by clicking a link in a confirmation email sent to their stated email address after subscribing and before any mailings take place. Users may always opt-out of receiving future mailings; see the choice/opt-out section below for more details.
Anonymous information such as Visitor Numbers and Visit Durations may be retained by our ISP for statistical and management purposes, but none of this information can be used to personally identify individual visitors.
Any modifications to our privacy practices will be reflected first within this area of our Web site. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy statement. If we are going to be using the information collected from users in a manner materially different from that stated at the time of collection we will send affected users written notice of the change.
This site has security measures in place to protect against the loss, misuse and alteration of the information under our control.
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. If users do not wish to be contacted they can simply leave the page without registering their contact details.
This site gives users the following options for removing their information from our database in order not to receive future communications.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Synergy Accounts directly: